Copyright, Complaints and Takedown Policy
This page explains, in plain language, how The Yarn handles copyright complaints, takedown requests and other legal complaints about content on the platform. It is written to be read alongside the documents listed below.
Working policy notice
This is a working copyright, complaints and takedown policy for The Yarn. It is operated by [LEGAL ENTITY NAME]. It describes current intended practice and may be updated as the platform and its products develop. Defined terms used here carry the same meaning as in the Terms of Use.
Who this policy applies to
This policy applies to everyone who uses The Yarn, including creators, publications, advertisers, readers, subscribers and account holders. The Yarn respects copyright and expects creators, publications, advertisers, readers and account holders to respect copyright and the rights of others.
How this policy works with the Terms, Privacy Policy and Acceptable Use Policy
This policy sits alongside the Terms of Use, the Privacy Policy and the Acceptable Use Policy. Where this policy deals with copyright and legal complaints in more detail, it should be read together with those documents rather than in place of them.
Australian-first policy position
The Yarn is an Australian publishing platform and this policy is framed around Australian law, including the Copyright Act 1968 (Cth) and other applicable Australian legislation. This policy is not a United States DMCA-only policy. Where a complaint or notice originates overseas, The Yarn may consider it where it is relevant, but the platform reviews complaints under Australian law and its own policies.
Copyright ownership and creator responsibility
Creators and publications are responsible for the material they publish, upload, send or promote on The Yarn, including ensuring that they hold the necessary rights or permissions. Creators and publications must not use the platform to infringe copyright or other rights of any person.
Copyright complaints
If you believe that material on The Yarn infringes your copyright, you can send a copyright complaint to [LEGAL CONTACT EMAIL]. The Yarn reviews copyright complaints under this policy and applicable Australian law. There is no complaint form on this page and no automated submission process.
What a copyright complaint should include
A copyright complaint should include enough information for The Yarn to assess it. This generally means information that identifies the material in question and where it appears, information that identifies the complainant and how to contact them, a description of the rights claimed and the basis for them, and the action that is requested. Incomplete complaints may take longer to assess or may not be actioned.
Good-faith complaint requirement
Complainants must act in good faith and must not provide information that is false or misleading. False, misleading, abusive or bad-faith complaints may be ignored, rejected or treated as misuse of the platform, and may themselves lead to restriction of an account.
Platform review and temporary restrictions
When The Yarn receives a complaint, it may review the material and the surrounding circumstances. While a complaint is being assessed, The Yarn may apply temporary restrictions to the material or request further information from the people involved. The Yarn applies its judgement to each matter.
Takedown, restriction and restoration
Depending on the outcome of its review, The Yarn may remove, restrict, disable access to, preserve, reinstate or refuse to act on content, or may request further information about it. A decision to restrict or restore material does not prevent The Yarn from reconsidering the position if further information comes to light.
Counter-notices and disputed complaints
Where a person whose content has been restricted disputes a complaint, The Yarn may consider a counter-notice or other response where appropriate. The Yarn may ask for further information and may decide whether to maintain, vary or reverse a restriction in light of what it receives.
Repeat infringement
Repeated or serious infringement of copyright or other rights may result in restriction, suspension, termination or refusal of service for the account or publication involved. The Yarn may take the history of an account into account when it assesses a new complaint.
Legal notices and court orders
The Yarn may comply with lawful notices, court orders and other legal process, and may take action in response to them. Nothing in this policy limits any step that The Yarn is required by law to take, or prevents The Yarn from seeking its own legal advice about a complaint.
Defamation, privacy and other legal complaints
This page also covers complaints that are not about copyright, including complaints about defamation, breach of privacy and other legal concerns. Such complaints can be sent to [LEGAL CONTACT EMAIL] and are assessed under this policy, the other documents listed above and applicable Australian law.
Complaints about unlawful or restricted content
Complaints about content that may be unlawful or restricted, including content covered by the Acceptable Use Policy, are treated seriously. The Yarn may review such content, apply restrictions, preserve records and, where appropriate, refer matters to the relevant authorities.
Complaints about advertising or sponsorship material
Complaints about advertising or sponsorship material on The Yarn, including the rights in that material, can be sent to [LEGAL CONTACT EMAIL]. Advertisers and sponsors are responsible for ensuring that their material is lawful and that they hold the necessary rights.
Complaints about misleading conduct
Complaints that material on The Yarn is misleading or deceptive may be assessed under this policy and applicable Australian consumer law. The Yarn may request further information and may apply restrictions while it reviews such a complaint.
Complaints about impersonation
Complaints that an account, publication or piece of content impersonates a person or organisation can be sent to [LEGAL CONTACT EMAIL]. The Yarn may request information that helps it assess identity and may apply restrictions where it considers that impersonation has occurred.
Complaints about misuse of personal information
Complaints about the misuse of personal information on The Yarn, including the publication of personal information without a lawful basis, are assessed under this policy and the Privacy Policy. The Yarn does not expose raw subscriber emails and does not provide subscriber lists for this purpose.
Preservation of records
The Yarn may preserve records relating to a complaint, including the content in question and related account information, where it considers this appropriate or where it is required to do so by law. Records may be retained even where content has been removed or restricted.
No monitoring guarantee
The Yarn does not monitor all content on the platform and does not undertake to detect every potential infringement or legal issue. The absence of action on particular content does not mean that the content has been reviewed or approved.
No removal guarantee
The Yarn does not guarantee that it will remove, restrict or restore any particular content in response to a complaint. Each matter is assessed on its own facts, and The Yarn may decide that no action is warranted.
No response or review guarantee
The Yarn does not guarantee that it will respond to, review or provide an outcome for every complaint, counter-notice or request. The Yarn aims to deal with serious complaints, but it does not promise a particular timeframe or process.
No legal outcome guarantee
Nothing on this page guarantees any legal result. Complaints, counter-notices and account responses remain subject to the facts, the available information, applicable law and The Yarn policies. Complainants and account holders remain responsible for understanding their own rights and obligations.
Creator-owned audience model
The Yarn operates a creator-owned audience model. Each creator/publication owns its own audience, and the platform does not treat audiences as a shared pool. Handling a complaint does not change this position or transfer any audience between creators or publications.
No subscriber data exposure
Handling a complaint does not create any new access to subscriber data. The Yarn does not expose raw subscriber emails. The platform does not provide subscriber exports and does not share subscriber lists as part of this process.
No live reporting workflow
This page sets out how to contact The Yarn about copyright and legal complaints by email. No live reporting workflow is available through this page. There is no complaint form, no submission interface and no automated handling on this page.
Changes to this policy
The Yarn may update this policy as the platform and its products develop or as the law changes. The current version is the version published on this page, and continued use of The Yarn after a change means that the updated policy applies.
Contact
This platform is operated by [LEGAL ENTITY NAME]. Copyright and legal complaints can be sent to [LEGAL CONTACT EMAIL]. Written correspondence can be sent to [REGISTERED ADDRESS].
Last updated
Last updated: [DATE TO BE INSERTED]